ACSP Hardware Diagnostics and Apple Support Tools 3

Question 1

What is the primary use of Apple Remote Desktop (ARD) in enterprise Mac support?

Accepted Answer

Remote control, screen observation, and task automation across multiple Macs

Answer

Providing remote SSH terminal access

Answer

Syncing files between Macs over a LAN

Answer

Managing Apple ID accounts for employees

Question 2

What does the 'spindump' diagnostic tool capture on macOS?

Accepted Answer

Stack traces of hung processes causing the spinning wait cursor

Answer

Disk read/write latency samples

Answer

CPU thermal throttling events

Answer

Network packet loss over time

Question 3

Which built-in macOS tool is used to create a bootable USB installer for macOS?

Accepted Answer

The createinstallmedia command inside the macOS Installer app

Answer

Disk Utility Restore function

Answer

The Terminal dd command

Answer

Apple Configurator 2

Question 4

What is Apple Configurator 2 primarily used for?

Accepted Answer

Configuring, supervising, and deploying Apple devices in bulk

Answer

Diagnosing hardware issues on Macs

Answer

Managing Apple ID credentials for employees

Answer

Creating macOS installation media

Question 5

What does the `ioreg` Terminal command display?

Accepted Answer

The I/O Registry showing hardware components, drivers, and their properties

Answer

Network interface configuration details

Answer

Running system daemons and services

Answer

Disk partition maps and mount points

Question 6

Which macOS tool collects comprehensive diagnostics — logs, crash reports, and system state — into a single archive for Apple Support?

Accepted Answer

sysdiagnose

Answer

system_profiler

Answer

Console

Answer

Activity Monitor