ACC ACC Questioning Techniques & Active Listening

Question 1

Which type of question is MOST aligned with ICF coaching standards because it opens new perspectives for the client?

Accepted Answer

Powerful open-ended question

Answer

Powerful open-ended questions invite clients to reflect deeply and explore new possibilities rather than confirming existing views.

Question 2

Active listening in coaching primarily involves:

Accepted Answer

Being fully present and noticing verbal and nonverbal cues

Answer

Active listening means the coach is fully present, attending to tone, energy, and underlying meaning — not just the words spoken.

Question 3

When a client goes silent after a powerful question, the coach should:

Accepted Answer

Allow the silence and trust the client is processing

Answer

Silence often signals deep reflection; a skilled coach holds the space patiently rather than interrupting the client's process.

Question 4

A coach notices the client's tone sounds deflated despite saying things are 'fine.' The best response is:

Accepted Answer

Gently reflect the observed discrepancy between tone and words

Answer

Acknowledging the gap between a client's words and their energy opens honest dialogue without judgment.

Question 5

Which listening level focuses on the client's words, feelings, values, and what is NOT being said?

Accepted Answer

Level 3 – Global Listening

Answer

Level 3 (Global Listening) encompasses the full environment — energy, body language, emotions, and subtle cues beyond just words.

(ACC) Associate Certified Coach Practice Test