ACC ACC Questioning Techniques & Active Listening

Question 1

Which type of question is MOST aligned with ICF coaching standards because it opens new perspectives for the client?

Accepted Answer

Powerful open-ended question

Answer

Closed yes/no question

Answer

Leading question

Answer

Rhetorical question

Question 2

Active listening in coaching primarily involves:

Accepted Answer

Being fully present and noticing verbal and nonverbal cues

Answer

Preparing your next question while the client speaks

Answer

Taking detailed notes to reference later

Answer

Repeating back the client's exact words verbatim

Question 3

When a client goes silent after a powerful question, the coach should:

Accepted Answer

Allow the silence and trust the client is processing

Answer

Rephrase the question immediately to help the client

Answer

Jump to a new topic to reduce discomfort

Answer

Offer possible answers to keep momentum going

Question 4

A coach notices the client's tone sounds deflated despite saying things are 'fine.' The best response is:

Accepted Answer

Gently reflect the observed discrepancy between tone and words

Answer

Accept the client's words and move on

Answer

Point out that the client seems to be lying

Answer

Switch to a different topic to avoid discomfort

Question 5

Which listening level focuses on the client's words, feelings, values, and what is NOT being said?

Accepted Answer

Level 3 – Global Listening

Answer

Level 1 – Internal Listening

Answer

Level 2 – Focused Listening

Answer

Level 4 – Evaluative Listening

Question 6

Which question best exemplifies a 'scaling question' used in coaching?

Accepted Answer

On a scale of 1–10, how confident are you in this plan?

Answer

Why haven't you achieved your goal yet?

Answer

What do you think your manager would say about this?

Answer

Have you considered all your options?