WorkKeys Workplace Documents 3 — Questions and Answers
Question 1: A shipping label reads: "Deliver between 8:00 AM and 12:00 PM. Do not leave unattended." The recipient is out until 1:00 PM. What does the label require the driver to do?
- Not leave the package unattended (Correct answer)
- Leave it at the door
- Deliver after 1:00 PM
- Return the package to sender
Correct answer: Not leave the package unattended
The label explicitly forbids leaving the package unattended.
Question 2: An instruction sheet says: "Tighten bolts in a star pattern to 25 ft-lbs, then re-check each after 50 miles." What must be done after 50 miles?
- Re-check each bolt (Correct answer)
- Replace the bolts
- Loosen the bolts
- Tighten to 50 ft-lbs
Correct answer: Re-check each bolt
The sheet requires re-checking each bolt after 50 miles.
Question 3: A return policy states: "Items may be returned within 30 days with a receipt for a full refund; without a receipt, store credit only." A customer returns an item on day 20 with no receipt. What do they receive?
- Store credit (Correct answer)
- A full cash refund
- Nothing
- A partial refund
Correct answer: Store credit
Without a receipt the policy allows only store credit.
Question 4: A work order reads: "Complete Task A before Task B. Task C may be done at any time." Which sequence follows the order?
- A, then B, with C anywhere (Correct answer)
- B, then A
- C must be first
- B and A simultaneously
Correct answer: A, then B, with C anywhere
A must precede B, and C has no fixed position.
Question 5: A bulletin states: "Parking permits are required Monday through Friday, 7 AM to 6 PM." A worker parks on Saturday at 9 AM. Is a permit required?
- No, permits apply only on weekdays (Correct answer)
- Yes, permits are always required
- Only after 6 PM
- Only before 7 AM
Correct answer: No, permits apply only on weekdays
Saturday falls outside Monday-Friday, so no permit is needed.
Question 6: An invoice lists: subtotal $200, 8% tax, and a $15 delivery fee. What is the total amount due?
- $231 (Correct answer)
- $216
- $223
- $215
Correct answer: $231
Tax is $16 (8% of $200), so $200 + $16 + $15 = $231.
Question 7: A memo says: "Submit expense reports by the 5th of the month to be reimbursed in that month's payroll; later submissions roll to the next month." A report submitted on the 7th will be reimbursed:
- In next month's payroll (Correct answer)
- In this month's payroll
- Immediately
- Not at all
Correct answer: In next month's payroll
Submitting after the 5th rolls reimbursement to the next month.
WorkKeys Workplace Documents 3
A shipping label reads: "Deliver between 8:00 AM and 12:00 PM.
Do not leave unattended." The recipient is out until 1:00 PM.
What does the label require the driver to do?