WorkKeys Interpreting Workplace Graphics Questions and Answers 3

Question 1

A double bar graph shows employee satisfaction: 2024 = 72 points, 2025 = 79 points. What is the point increase?

Accepted Answer

7 points

Answer

79 - 72 = 7 point increase.

Question 2

A heatmap shows call center traffic: highest hour = 450 calls, lowest = 80 calls. What is the range?

Accepted Answer

370

Answer

450 - 80 = 370 calls.

Question 3

Technician B is at 60% capacity. Each week = 40 hours at 100%. How many free hours does Technician B have per week?

Accepted Answer

16 hours

Answer

Free: 40% × 40 hours = 16 hours.

Question 4

A KPI dashboard: 87% on-time, 10% delayed, 3% failed. Out of 500 deliveries, how many were delayed?

Accepted Answer

50

Answer

500 × 0.10 = 50 delayed.

Question 5

A training matrix shows 5 employees, 4 skills. 3 employees are fully competent. What percentage are fully competent?

Accepted Answer

60%

Answer

3 ÷ 5 = 60%.

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