WorkKeys Interpreting Workplace Graphics Questions and Answers 3 — Questions and Answers
Question 1: A double bar graph shows employee satisfaction: 2024 = 72 points, 2025 = 79 points. What is the point increase?
- 5 points
- 6 points
- 7 points (Correct answer)
- 8 points
Correct answer: 7 points
79 - 72 = 7 point increase.
Question 2: A heatmap shows call center traffic: highest hour = 450 calls, lowest = 80 calls. What is the range?
- 350
- 360
- 370 (Correct answer)
- 380
Correct answer: 370
450 - 80 = 370 calls.
Question 3: Technician B is at 60% capacity. Each week = 40 hours at 100%. How many free hours does Technician B have per week?
- 12 hours
- 14 hours
- 16 hours (Correct answer)
- 18 hours
Correct answer: 16 hours
Free: 40% × 40 hours = 16 hours.
Question 4: A KPI dashboard: 87% on-time, 10% delayed, 3% failed. Out of 500 deliveries, how many were delayed?
- 40
- 45
- 50 (Correct answer)
- 55
Correct answer: 50
500 × 0.10 = 50 delayed.
Question 5: A training matrix shows 5 employees, 4 skills. 3 employees are fully competent. What percentage are fully competent?
- 50%
- 55%
- 60% (Correct answer)
- 65%
Correct answer: 60%
3 ÷ 5 = 60%.
Question 6: Quarterly revenue: Q1=$80,000, Q2=$95,000, Q3=$88,000, Q4=$102,000. What is the average quarterly revenue?
- $88,750
- $90,000
- $91,250 (Correct answer)
- $92,500
Correct answer: $91,250
Total: $365,000 ÷ 4 = $91,250.
WorkKeys Interpreting Workplace Graphics Questions and Answers 3
A double bar graph shows employee satisfaction: 2024 = 72 points, 2025 = 79 points.
What is the point increase?