Walmart Aptitude Assessment Test 2 — Questions and Answers
Question 1: A customer wants to return an item purchased 45 days ago. Store policy allows returns within 90 days with a receipt. The customer has a receipt but the item is opened. What should you do?
- Refuse the return since the item is opened
- Accept the return following the standard policy (Correct answer)
- Ask a manager before proceeding
- Tell the customer to contact corporate
Correct answer: Accept the return following the standard policy
The return falls within the 90-day window and the customer has a receipt. Opened items are generally still eligible for return under standard policy.
Walmart's return policy allows most items to be returned within 90 days with a receipt, even if opened. Since both conditions are met (within timeframe and receipt present), the associate should process the return per standard procedure without escalation.
Question 2: You need to stock 48 cases of soup on a shelf that holds 8 cases per row. How many full rows will you fill?
- 5 rows
- 6 rows (Correct answer)
- 7 rows
- 8 rows
Correct answer: 6 rows
48 divided by 8 equals 6 full rows.
This is a straightforward division problem: 48 cases ÷ 8 cases per row = 6 rows. In a retail environment, knowing shelf capacity helps plan efficient stocking and ensures product is displayed correctly.
Question 3: A product is marked at $12.99 but the shelf tag shows $10.99. A customer brings it to checkout. What is the correct action?
- Charge $12.99 as marked on the product
- Charge $10.99 as shown on the shelf tag (Correct answer)
- Charge the average of both prices
- Refuse to sell until the discrepancy is resolved
Correct answer: Charge $10.99 as shown on the shelf tag
Walmart's pricing policy generally honors the lower shelf price when there is a discrepancy, as the shelf tag represents the current advertised price.
Retail pricing integrity means the shelf price is what the customer relies on when making a purchase decision. Walmart's policy typically honors the shelf price in discrepancy situations to maintain customer trust and comply with consumer protection standards.
Question 4: You are asked to calculate the percentage discount on an item originally priced at $80 now selling for $60. What is the discount percentage?
- 20%
- 25% (Correct answer)
- 30%
- 15%
Correct answer: 25%
The discount is $20. $20 divided by $80 equals 0.25, or 25%.
Discount percentage = (Original Price - Sale Price) / Original Price × 100. So ($80 - $60) / $80 × 100 = $20 / $80 × 100 = 25%. Associates need this skill to verify markdowns and answer customer questions about savings.
Question 5: During a busy holiday shift, three tasks need attention: a spill in aisle 5, a customer needing help at electronics, and a delivery truck waiting to unload. What should you prioritize first?
- Help the customer at electronics
- Clean the spill in aisle 5 (Correct answer)
- Unload the delivery truck
- Ask a coworker to handle all three
Correct answer: Clean the spill in aisle 5
Safety hazards must be addressed immediately. A spill presents a slip-and-fall risk that takes priority over customer service and receiving tasks.
In retail environments, safety always comes first. A spill creates liability and injury risk for customers and associates. While customer service and freight are important, they can wait briefly. The correct approach is to address the safety hazard, then attend to the customer, then coordinate the truck unload.
Question 6: A vendor delivers 15 cases but the purchase order specifies 18 cases. What should you do?
- Accept the 15 cases and file a shortage report (Correct answer)
- Refuse the entire shipment
- Accept all 15 and change the PO to match
- Accept 15 and order 3 more from a different vendor
Correct answer: Accept the 15 cases and file a shortage report
You should accept what was delivered and document the shortage so the discrepancy can be resolved through proper channels.
Proper receiving procedure requires documenting any discrepancies between what was ordered and what was delivered. Accepting the available cases keeps product flowing to the floor while the shortage report triggers the vendor to fulfill the remaining 3 cases or issue credit.
Walmart Aptitude Assessment Test 2
A customer wants to return an item purchased 45 days ago.
Store policy allows returns within 90 days with a receipt.
The customer has a receipt but the item is opened.
What should you do?