Walmart Asessment Cheat Sheet 2026

The 30 highest-yield Walmart Asessment facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. A product originally priced at $40.00 is on sale for 25% off. What is the sale price? → $30.00
2. What does it mean when a cashier's register is 'short' at the end of a shift? → The drawer has less cash than expected based on recorded sales
3. Why is it important to rotate stock when restocking shelves? → To ensure older products are sold first and reduce waste from expiration
4. Why are $50 and $100 bills typically stored under the register tray rather than in regular slots? → To reduce theft visibility and separate them from smaller denominations for security
5. What is the best approach when you are unsure how to handle a situation? → Ask a manager or consult company policy before acting
6. What is the best way to handle a conflict of interest at work? → Disclose it to your supervisor so it can be addressed appropriately
7. During a team meeting, your manager explains a new procedure and you have a question. What should you do? → Ask the question during the meeting at an appropriate time
8. A new associate is performing a task incorrectly. What should you do? → Politely show them the correct procedure and offer guidance
9. What is the best communication style for a high-pressure, busy retail environment? → Clear, concise, and respectful communication
10. When should you use personal protective equipment (PPE)? → Whenever the task or environment requires it per safety guidelines
11. A price tag shows $5.99 and a customer buys 7 of these items. What is the total before tax? → $41.93
12. When is it appropriate for a cashier to open the cash drawer without completing a sale? → Only with manager approval, such as for a paid-out or drawer count
13. If your manager sets a team goal, what is your role? → Work toward the shared goal and support teammates in doing the same
14. A customer's credit card is declined. How should you handle the situation? → Discreetly inform the customer and suggest alternative payment methods
15. What should a cashier do when their register runs low on coins during a shift? → Request change from the customer service desk or a manager
16. What should an associate do when noticing a product is consistently out of stock? → Report the trend to a supervisor or ordering manager so it can be investigated
17. Which of the following best describes effective teamwork? → Team members support each other and share information openly
18. A security alarm goes off when a customer exits. What should you do? → Alert loss prevention or management immediately and let them handle it
19. How should you communicate with an angry customer? → Remain calm, listen actively, and speak in a composed tone
20. A customer has a complaint about a product they purchased. What is the first step? → Listen to the customer and understand the issue fully
21. An associate feels dizzy while working near cleaning chemicals. What should happen next? → Move them away from the chemicals, get fresh air, and seek medical attention if needed
22. A customer disputes the change they received. What is the best first step? → Recount the change together with the customer before closing the drawer
23. A customer asks you a question about a product you know nothing about. What should you do? → Admit you don't know and find someone who does
24. You observe that a particular process in your department is consistently causing errors. What should you do? → Document the issue and bring it to your manager's attention with a suggested improvement
25. A customer's total is $47.83. They hand you $60.00. How much change should you return? → $12.17
26. Which of the following best describes excellent customer service at Walmart? → Meeting and exceeding customer expectations consistently
27. What does 'out-of-stock' mean in retail operations? → Items that are currently unavailable on the shelf and cannot be purchased
28. A new associate is struggling to learn a task. What is the best way to help? → Show them the proper technique and let them practice
29. Why is it important to keep aisles clear of merchandise and debris? → To ensure clear pathways for safety and emergency egress
30. What is 'whistleblowing' in a corporate context? → Reporting unethical or illegal conduct to authorities or official channels