Walmart Asessment Cash Handling and Transactions 2 — Questions and Answers
Question 1: A customer presents a $100 bill. What is the appropriate first step?
- Verify the bill's authenticity using a counterfeit detection pen or UV light (Correct answer)
- Immediately place it in the register and proceed
- Ask the customer to break the bill at customer service first
- Refuse to accept $100 bills per store policy
Correct answer: Verify the bill's authenticity using a counterfeit detection pen or UV light
Verifying large bills for authenticity protects the store from counterfeit losses before accepting them.
Question 2: A customer's total is $15.60 and they pay with a $20 bill and one dime ($0.10). How much change do they receive?
- $4.50 (Correct answer)
- $4.40
- $5.50
- $3.50
Correct answer: $4.50
$20.10 minus $15.60 equals $4.50; the extra dime reduced the coins needed in change.
Question 3: Why are $50 and $100 bills typically stored under the register tray rather than in regular slots?
- To reduce theft visibility and separate them from smaller denominations for security (Correct answer)
- Because they are used more frequently and need quick access
- Register trays do not have slots large enough for $100 bills
- Store policy requires large bills to be counted separately each hour
Correct answer: To reduce theft visibility and separate them from smaller denominations for security
Keeping large bills under the tray reduces their visibility and the incentive for theft or grab-and-run attempts.
Question 4: A customer uses a $5.50 coupon on a $18.00 purchase and pays with a $15 bill. How much change do they receive?
- $2.50 (Correct answer)
- $3.50
- $7.50
- $2.00
Correct answer: $2.50
$18.00 minus $5.50 coupon equals $12.50; $15.00 minus $12.50 equals $2.50 change.
Question 5: What should a cashier do when their register runs low on coins during a shift?
- Request change from the customer service desk or a manager (Correct answer)
- Take coins from a nearby register without asking
- Ask all customers to pay exact change or use card
- Close the lane until coins are replenished
Correct answer: Request change from the customer service desk or a manager
Requesting coins through proper channels (manager or customer service) is the correct procedure to maintain lane flow.
Question 6: Which of the following is considered improper cash handling at Walmart?
- Placing personal money into the register to make change for a customer (Correct answer)
- Counting change back aloud to the customer
- Using a counterfeit pen on large bills
- Keeping the cash drawer closed between transactions
Correct answer: Placing personal money into the register to make change for a customer
Mixing personal funds with register funds is strictly prohibited as it creates accountability and audit issues.
Question 7: The register display shows a total of $22.15, but you mentally calculated $21.15. What should you do?
- Trust the register display, which accounts for all applied discounts and taxes accurately (Correct answer)
- Override the register total with your mental calculation
- Cancel the transaction and re-ring every item
- Ask the customer which total they believe is correct
Correct answer: Trust the register display, which accounts for all applied discounts and taxes accurately
The register system applies taxes, discounts, and price overrides that mental math may miss, making it the authoritative total.
Walmart Asessment Cash Handling and Transactions 2
A customer presents a $100 bill.
What is the appropriate first step?