Professional Standards and Ethics Flashcards

Which federal law makes it illegal to disconnect, reset, or alter a vehicle's odometer to change the mileage reading?

Answer: Federal Odometer Act (Truth in Mileage Act)

Federal odometer law prohibits altering mileage readings and requires disclosure when a cluster is replaced.

When replacing an instrument cluster that cannot keep the original mileage, federal rules require:

Answer: Attaching a notice to the door frame showing the prior mileage and replacement date

A written notice on the left door frame must record the prior mileage and the date of the change.

Used engine oil and filters from a VW service should be:

Answer: Collected in labeled containers and recycled or disposed of under EPA and local rules

Used oil must be kept separate, labeled, and sent for proper recycling to avoid environmental violations.

Under OSHA's Hazard Communication Standard, technicians have the right to:

Answer: Access Safety Data Sheets (SDS) for the chemicals they work with

HazCom requires employers to provide SDS access, labeling, and training for hazardous chemicals.

A technician is asked to sign off on a pre-delivery inspection they did not perform. They should:

Answer: Refuse and perform or verify the inspection first

Signing for work not performed is falsifying records and may let unsafe conditions reach the customer.

What does ASE certification demonstrate for an automotive technician?

Answer: Tested knowledge in specific areas, with recertification required about every five years

ASE certifications are earned by testing plus work experience and must be renewed about every five years.

Before working on a VW hybrid or electric vehicle's high-voltage system, a technician should:

Answer: Have high-voltage qualification training and follow the de-energizing procedure with rated PPE

High-voltage work requires qualified personnel, insulated PPE, and the manufacturer's de-energize and verify procedure.