A long-time customer asks you to make an exception to company policy as a favor. You know your manager has denied similar requests before. What do you do?
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A
Grant the exception quietly since the customer is loyal
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B
Refuse abruptly and cite policy without empathy
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C
Explain that you are unable to make the exception and offer to escalate to your supervisor
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D
Promise to try and then do nothing, hoping the customer forgets