VIP Exclusive
Virtual Job Tryout VIP Practice Assessment
Virtual Job Tryout — The Virtual Job Tryout (VJT) is a pre-employment assessment platform developed by Shaker Consulting Group (now part of SHL), widely used by large employers (banks, retailers, call centers) to screen candidates via simulated job tasks, situational judgment scenarios, cognitive reasoning items, and work-style inventories — there is no single standardized passing score, as each employer sets its own cutoff; this practice set mirrors the format and difficulty of the most common VJT configurations.
29
Questions
60m
Time Limit
70.00%
To Pass
Question 1 of 29👑 VIP
You are a customer service representative at a bank. A customer calls in, extremely upset, saying she was charged an overdraft fee of $35 even though she made a deposit the morning before the charge hit. She demands an immediate refund and threatens to close her account if you don't fix it 'right now.' After reviewing her account, you see the deposit posted at 3:02 PM and the overdraft hit at 2:58 PM — four minutes earlier. Per bank policy, the fee is technically valid. What is the BEST course of action?
Questions 2–29 and full explanations are VIP-exclusive.