Motivational Techniques & Coaching Flashcards

What is the primary difference between coaching and counseling in a supervisory context?

Answer: Coaching focuses on improving skills and performance, while counseling addresses personal or attitude problems affecting work

Coaching develops job performance, while counseling deals with personal or behavioral issues that affect work.

An operator reveals personal problems that are affecting attendance. The most appropriate supervisor response is to:

Answer: Refer the employee to the Employee Assistance Program (EAP)

Supervisors should refer personal problems to the EAP rather than act as therapists.

Locke's goal-setting theory states that performance is highest when goals are:

Answer: Specific and challenging but attainable

Specific, difficult-but-achievable goals with feedback produce the highest performance.

Which practice best supports a just culture in a transportation safety program?

Answer: Distinguishing honest mistakes from at-risk and reckless behavior

A just culture coaches human error and at-risk behavior while reserving discipline for reckless conduct.

Job enrichment as a motivational technique involves:

Answer: Increasing responsibility, autonomy, and meaningful work

Job enrichment vertically expands a job with greater responsibility and control, as recommended by Herzberg.

Behavior-based safety observation programs motivate safer performance mainly by:

Answer: Observing behaviors and providing peer feedback and positive reinforcement

BBS programs use observation, feedback, and reinforcement of safe behaviors to change habits.

After a coaching session, what step is most important to ensure lasting improvement?

Answer: Scheduling follow-up to review progress and reinforce gains

Follow-up confirms progress, reinforces improvement, and allows adjustment of the plan.