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Motivational Techniques & Coaching Flashcards

7 cards from real TSI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Motivational Techniques & Coaching flashcards as text

  1. Which type of motivation comes from the satisfaction of doing the work itself?

    Answer: Intrinsic motivation

    Intrinsic motivation arises from internal rewards such as pride, interest, or a sense of accomplishment.

  2. In the GROW coaching model, what does the 'R' stand for?

    Answer: Reality

    GROW stands for Goal, Reality, Options, and Will (or Way forward).

  3. A supervisor removes a driver from mandatory extra ride-along checks after the driver completes 90 days without violations. This is:

    Answer: Negative reinforcement

    Removing an unpleasant condition to strengthen desired behavior is negative reinforcement.

  4. Which approach is most likely to build employee commitment to a new safety procedure?

    Answer: Involving employees in developing and testing the procedure

    Participation in decision-making increases buy-in and commitment to change.

  5. The Pygmalion effect suggests that a supervisor's high expectations of an employee will tend to:

    Answer: Improve the employee's performance

    The Pygmalion effect describes how higher expectations lead to improved performance.

  6. When coaching an employee who becomes defensive, the supervisor should first:

    Answer: Stay calm, acknowledge feelings, and refocus on behavior

    Acknowledging emotion and focusing on behavior, not personality, defuses defensiveness.

  7. McClelland's acquired needs theory identifies achievement, affiliation, and which other need?

    Answer: Power

    McClelland identified the needs for achievement, affiliation, and power.

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