Motivational Techniques & Coaching Flashcards

Adams' equity theory predicts that an employee who believes coworkers are paid more for the same work will most likely:

Answer: Reduce effort or seek to restore fairness

Perceived inequity motivates people to restore balance, often by reducing effort or demanding change.

Which goal best meets SMART criteria for a commercial driver coaching plan?

Answer: Reduce hard-braking events by 25% within 60 days

This goal is specific, measurable, achievable, relevant, and time-bound.

McGregor's Theory Y manager assumes that employees:

Answer: Can be self-directed and seek responsibility

Theory Y assumes workers are naturally motivated and capable of self-direction.

A safety incentive program that rewards only zero reported injuries is criticized mainly because it can:

Answer: Discourage employees from reporting injuries and near misses

Outcome-only incentives can lead to underreporting, hiding true safety problems.

In the situational leadership model, a new employee with high enthusiasm but low skill needs which style?

Answer: Directing

Low-competence, high-commitment followers need a directing style with clear instruction and close supervision.

Which behavior is a key characteristic of active listening during a coaching session?

Answer: Paraphrasing what the employee said to confirm understanding

Paraphrasing confirms understanding and shows the employee they are being heard.

The 'sandwich' feedback method is sometimes criticized because:

Answer: The corrective message can be diluted or missed

Wrapping criticism between praise can obscure the improvement message the employee needs to hear.