TSA TSA Behavioral Competencies

Question 1

A passenger becomes verbally aggressive after being selected for additional screening. What is the best first response?

Accepted Answer

Remain calm, explain the process politely, and de-escalate

Answer

Escalate immediately to law enforcement

Answer

Skip the additional screening to avoid conflict

Answer

Raise your voice to assert authority

Question 2

You observe a colleague accepting a cash tip from a passenger after screening. What should you do?

Accepted Answer

Report the incident to your supervisor

Answer

Ignore it since no harm was done

Answer

Ask your colleague to split the tip

Answer

Confront the passenger directly

Question 3

A passenger in a wheelchair cannot stand for the body scanner. What is the correct procedure?

Accepted Answer

Conduct a thorough pat-down as an alternative screening method

Answer

Deny boarding until the passenger can comply

Answer

Allow the passenger to bypass all screening

Answer

Request the passenger return at a less busy time

Question 4

A passenger unknowingly packed a prohibited item and seems genuinely surprised. How should you proceed?

Accepted Answer

Confiscate the item and follow standard prohibited-item procedures

Answer

Let them keep it since it was unintentional

Answer

Immediately detain the passenger

Answer

Ignore the item if it appears harmless

Question 5

Your supervisor tells you to skip the shoe screening step because lines are too long. What do you do?

Accepted Answer

Refuse and report the instruction to TSA management or the chain of command

Answer

Follow the supervisor's instructions immediately

Answer

Only skip shoes for passengers who look trustworthy

Answer

Skip the step but document it yourself

Question 6

A passenger states their prescription medication must not go through the X-ray machine. What is the appropriate response?

Accepted Answer

Conduct a physical inspection of the medication as an alternative

Answer

Refuse to screen the medication and allow it through

Answer

Deny boarding to the passenger

Answer

Require a doctor's note before any accommodation