TSA TSA Behavioral Competencies 2

Question 1

You suspect a coworker is under the influence of alcohol while on duty. What is the correct action?

Accepted Answer

Report your concern to a supervisor immediately

Answer

An impaired officer poses a security and safety risk, requiring immediate reporting to a supervisor.

Question 2

A passenger refuses to remove their shoes at the checkpoint. What is the correct procedure?

Accepted Answer

Explain the requirement and offer alternative screening if shoes are not removed

Answer

Officers should explain the requirement calmly; if the passenger still refuses, alternative screening options or supervisor involvement follows.

Question 3

You notice an unattended bag near the checkpoint. What should you do first?

Accepted Answer

Immediately alert your supervisor and follow the unattended baggage protocol

Answer

Unattended baggage is treated as a potential security threat, requiring immediate notification and established protocol.

Question 4

A traveler presents an expired government-issued photo ID. What action should you take?

Accepted Answer

Refer the passenger for identity verification using additional TSA identity verification procedures

Answer

TSA has identity verification procedures for travelers without acceptable ID, allowing them to still potentially be screened.

Question 5

During a pat-down, a passenger expresses concern about privacy and modesty. How should you respond?

Accepted Answer

Explain each step, offer a private screening room, and use same-gender officer protocol

Answer

TSA procedures require officers to explain the pat-down, use a same-gender officer, and offer a private screening area upon request.

(TSA) Transportation Security Administration Certified Practice Test