TSA TSA Behavioral Competencies 2

Question 1

You suspect a coworker is under the influence of alcohol while on duty. What is the correct action?

Accepted Answer

Report your concern to a supervisor immediately

Answer

Tell the coworker to go home quietly

Answer

Ignore it unless their performance is visibly impaired

Answer

Handle their assigned checkpoint tasks for them

Question 2

A passenger refuses to remove their shoes at the checkpoint. What is the correct procedure?

Accepted Answer

Explain the requirement and offer alternative screening if shoes are not removed

Answer

Allow the passenger through without shoe screening

Answer

Physically remove the passenger from the line

Answer

Call law enforcement immediately

Question 3

You notice an unattended bag near the checkpoint. What should you do first?

Accepted Answer

Immediately alert your supervisor and follow the unattended baggage protocol

Answer

Open the bag to check its contents yourself

Answer

Move the bag to lost and found

Answer

Announce over the PA for the owner to claim it and wait

Question 4

A traveler presents an expired government-issued photo ID. What action should you take?

Accepted Answer

Refer the passenger for identity verification using additional TSA identity verification procedures

Answer

Accept it if the passenger looks like the photo

Answer

Deny boarding immediately without further steps

Answer

Accept it if it expired within the last 30 days only

Question 5

During a pat-down, a passenger expresses concern about privacy and modesty. How should you respond?

Accepted Answer

Explain each step, offer a private screening room, and use same-gender officer protocol

Answer

Tell them the pat-down is mandatory with no alternatives

Answer

Skip the pat-down to avoid a complaint

Answer

Have the passenger conduct the pat-down themselves

Question 6

A passenger does not speak English and appears confused at the checkpoint. What should you do?

Accepted Answer

Use gestures, visual aids, or request a language-assistance resource to communicate screening steps

Answer

Wave them through quickly to avoid delays

Answer

Deny boarding until a translator arrives at their expense

Answer

Speak louder and repeat instructions in English