TSA Behavioral Competencies Flashcards

You witness a fellow TSA officer using what appears to be excessive physical force on a passenger. What do you do?

Answer: Intervene to stop the excessive force and immediately report the incident to a supervisor

Officers have a duty to intervene when witnessing excessive force and must report the incident through proper channels.

A passenger presents a pacemaker and says it cannot go through the AIT scanner. What is the correct action?

Answer: Conduct a thorough physical pat-down as the alternative screening method

Passengers with implanted medical devices who cannot use the AIT scanner are screened via a physical pat-down.

A passenger's ID appears to have an altered photo. What is the appropriate action?

Answer: Refer the passenger to a supervisor and document the incident

Suspected fraudulent or altered identification must be escalated to a supervisor and documented per TSA protocols.

A child appears to be traveling alone without a guardian at the checkpoint. What should you do?

Answer: Follow TSA unaccompanied minor procedures and notify a supervisor

TSA has specific procedures for unaccompanied minors to ensure their safety, including supervisor notification.

A carry-on bag alarms on the X-ray belt. What is the correct sequence of actions?

Answer: Pull the bag aside, inform the passenger, and conduct a physical inspection following TSA procedures

An alarming bag must be pulled aside and physically inspected following TSA standard operating procedures while keeping the passenger informed.

A well-known celebrity is in the screening line. How should their screening compare to other passengers?

Answer: Apply the same screening procedures used for all passengers

TSA applies consistent screening procedures to all travelers regardless of fame, status, or celebrity.