TSA Behavioral Competencies Flashcards

You suspect a coworker is under the influence of alcohol while on duty. What is the correct action?

Answer: Report your concern to a supervisor immediately

An impaired officer poses a security and safety risk, requiring immediate reporting to a supervisor.

A passenger refuses to remove their shoes at the checkpoint. What is the correct procedure?

Answer: Explain the requirement and offer alternative screening if shoes are not removed

Officers should explain the requirement calmly; if the passenger still refuses, alternative screening options or supervisor involvement follows.

You notice an unattended bag near the checkpoint. What should you do first?

Answer: Immediately alert your supervisor and follow the unattended baggage protocol

Unattended baggage is treated as a potential security threat, requiring immediate notification and established protocol.

A traveler presents an expired government-issued photo ID. What action should you take?

Answer: Refer the passenger for identity verification using additional TSA identity verification procedures

TSA has identity verification procedures for travelers without acceptable ID, allowing them to still potentially be screened.

During a pat-down, a passenger expresses concern about privacy and modesty. How should you respond?

Answer: Explain each step, offer a private screening room, and use same-gender officer protocol

TSA procedures require officers to explain the pat-down, use a same-gender officer, and offer a private screening area upon request.

A passenger does not speak English and appears confused at the checkpoint. What should you do?

Answer: Use gestures, visual aids, or request a language-assistance resource to communicate screening steps

TSA officers should use available resources such as visual aids or language assistance to ensure all passengers understand the screening process.