Practice Test Geeks(TSA) Transportation Security Administration Certified Practice Test
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TSA Behavioral Competencies Flashcards

7 cards from real TSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 TSA Behavioral Competencies flashcards as text

  1. Your supervisor gives you corrective feedback in front of you about a screening error. What is the most professional reaction?

    Answer: Listen, ask clarifying questions, and apply the correction

    Accepting feedback openly and acting on it shows a commitment to improving.

  2. Two passengers start arguing loudly in the screening line. What should you do first?

    Answer: Stay calm, use a neutral tone to de-escalate, and call for support if needed

    Calm de-escalation plus calling for backup keeps people safe and the checkpoint under control.

  3. You find an unattended bag near the checkpoint. Which action best demonstrates sound judgment?

    Answer: Do not touch it; report it right away and follow unattended-item procedures

    Unattended items must be handled by established procedures, not moved or opened by an individual.

  4. A friend asks you to describe which items tend to slip past screening. What should you do?

    Answer: Decline, because screening details are sensitive security information that must not be shared

    Protecting sensitive security information is a core integrity duty for TSA employees.

  5. During a rush, a passenger in a wheelchair needs extra help with screening. What best reflects customer service and fairness?

    Answer: Treat them respectfully, explain each step, and give the needed accommodation while completing required screening

    Respectful accommodation that still meets security standards serves both the passenger and the mission.

  6. You are given several tasks at once during a shift change. What is the best way to prioritize?

    Answer: Handle security-critical tasks first and clarify unclear priorities with your lead

    Putting security-critical work first and checking on unclear priorities shows good judgment.

  7. A screening alarm goes off on a passenger who says, 'It's just my belt buckle, I always set it off.' What should you do?

    Answer: Resolve the alarm with the required procedure no matter what the passenger says

    Every alarm must be resolved by procedure; a passenger's explanation does not clear it.

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Sources & references

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  1. esat-tmua.ac.uk — Exam format · verified Oct 2026