A driver calls in that a load of fresh produce is rejected at delivery due to the receiver claiming the product is spoiled. The driver disagrees with the assessment. What should the dispatcher do?
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A
Accept the rejection and return the load
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B
Instruct the driver to request a formal written rejection with reasons, photograph the product and reefer data logs, and contact the shipper and broker before leaving
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C
Have the driver negotiate a discount with the receiver
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D
Immediately file a cargo claim without any further investigation