FREE Truck Dispatcher Core Responsibilities Questions and Answers

Question 1

A driver reports heavy traffic due to a major accident on their assigned route. What should you do as a dispatcher?

Accepted Answer

Use routing software to find an alternate route and update the driver immediately.

Answer

Advise the driver to wait until traffic clears.

Answer

Ask the driver to figure out an alternate route on their own.

Answer

Ignore the report and stick to the original route plan.

Question 2

You have a load that requires a refrigerated truck. Which of the following should you verify before assigning the load?

Accepted Answer

All of the above.

Answer

The truck has a functioning refrigeration unit.

Answer

The driver is available and within HOS limits.

Answer

The weight of the load complies with the truck's capacity.

Question 3

A driver calls you at 10 p.m. to inform you they are 2 hours away from their destination but only have 30 minutes left on their HOS for the day. What should you do?

Accepted Answer

Instruct them to stop and rest as per HOS regulations.

Answer

Advise them to push through and deliver the load.

Answer

Ask them to find a parking area after delivery.

Answer

Ignore the call and let them decide.

Question 4

A truck breaks down in a remote area with a load that has a strict delivery deadline. What is your best course of action?

Accepted Answer

Contact roadside assistance and arrange for the load to be transferred to another truck.

Answer

Wait for the driver to fix the issue and proceed.

Answer

Notify the customer about the delay but do nothing else.

Answer

Cancel the delivery and reassign the load for the next day.

Question 5

A truck has delivered its load and is now empty in a high-demand area. What is the most effective strategy to find a return load?

Accepted Answer

Post the truck’s availability on multiple load boards.

Answer

Wait for brokers to contact you.

Answer

Tell the driver to head back without a load.

Answer

Ask the customer if they have additional loads.