Trivium Patient Communication Skills 3

Question 1

Which communication barrier is MOST likely to occur when a healthcare worker uses medical jargon with a patient?

Accepted Answer

Patient misunderstanding of health information

Answer

Medical jargon is unfamiliar to most patients and leads to misunderstanding of instructions, diagnoses, or treatment plans.

Question 2

A healthcare worker paraphrases a patient's statement back to them. This technique is called:

Accepted Answer

Reflection

Answer

Reflection involves restating the patient's message in the clinician's own words to confirm understanding and show empathy.

Question 3

Proxemics in healthcare communication refers to:

Accepted Answer

The physical distance maintained during interactions

Answer

Proxemics is the study of personal space, and maintaining appropriate distance is critical to patient comfort and therapeutic rapport.

Question 4

The 'teach-back' method is used to:

Accepted Answer

Verify that a patient has understood discharge instructions

Answer

Teach-back asks patients to explain information back in their own words, confirming comprehension and identifying gaps.

Question 5

A patient from a culture where direct eye contact is considered disrespectful avoids looking at the clinician. The healthcare worker should:

Accepted Answer

Recognize this as a cultural norm and adjust expectations

Answer

Cultural competence requires recognizing that communication norms vary and adjusting one's own expectations accordingly.

(Trivium) Trivium Health Care Exam Practice Test