Trivium Patient Communication Skills 2

Question 1

A patient with limited English proficiency needs discharge instructions. What is the BEST approach?

Accepted Answer

Use a qualified medical interpreter

Answer

Using a qualified medical interpreter ensures accurate and unbiased communication for patients with limited English proficiency.

Question 2

Which technique best demonstrates active listening during a patient interview?

Accepted Answer

Maintaining eye contact and nodding appropriately

Answer

Maintaining eye contact and nodding shows the patient they are being heard and encourages continued communication.

Question 3

A patient becomes tearful when discussing their diagnosis. The healthcare worker should FIRST:

Accepted Answer

Offer a tissue and acknowledge their feelings

Answer

Acknowledging the patient's emotional response shows empathy and helps build therapeutic rapport before continuing.

Question 4

Closed-ended questions are MOST useful when:

Accepted Answer

Gathering specific factual information quickly

Answer

Closed-ended questions elicit specific yes/no or factual answers, making them efficient for gathering precise clinical data.

Question 5

Which statement by a healthcare worker BEST reflects the use of 'I' messages in therapeutic communication?

Accepted Answer

'I feel concerned when appointments are missed because it affects your care.'

Answer

'I' messages express the speaker's perspective without blaming the patient, reducing defensiveness and promoting dialogue.

(Trivium) Trivium Health Care Exam Practice Test