TOWES Locating Workplace Information 2 — Questions and Answers
Question 1: A workplace directory lists employees by last name, department, office number, and phone extension. You need to call the maintenance department. What column should you scan?
- Last name column
- Office number column
- Department column (Correct answer)
- Phone extension column
Correct answer: Department column
Scanning the department column lets you identify all maintenance staff without reading unrelated rows.
Question 2: You are reading a technical manual and encounter an unfamiliar abbreviation, 'PSI.' Where in the manual would you most likely find its definition?
- The table of contents
- The glossary or list of abbreviations (Correct answer)
- The index at the back
- The copyright page
Correct answer: The glossary or list of abbreviations
Glossaries and abbreviation lists are specifically designed to define technical terms and acronyms used in the document.
Question 3: A maintenance log lists date, equipment ID, problem reported, technician, and action taken. To find all repairs done by technician J. Reyes, which field is most useful?
- Date field
- Equipment ID field
- Technician field (Correct answer)
- Problem reported field
Correct answer: Technician field
Filtering or scanning the technician field will isolate all entries assigned to J. Reyes.
Question 4: An inventory list groups items by storage location (Aisle A, Aisle B, Aisle C). You need items stored in Aisle B. What is the most efficient approach?
- Read the entire list from start to finish
- Locate the 'Aisle B' heading and read only that section (Correct answer)
- Start from Aisle C and work backwards
- Count all items in the list first
Correct answer: Locate the 'Aisle B' heading and read only that section
Documents grouped with headings allow you to skip irrelevant sections and read only the relevant group.
Question 5: A workplace health and safety poster contains several sections with icons. You need to find information about fire exits. Which feature helps you locate this quickest?
- Read all text from top to bottom
- Scan for the fire or exit icon (Correct answer)
- Look for the smallest text on the poster
- Read only the bottom of the poster
Correct answer: Scan for the fire or exit icon
Icons on safety posters are visual cues that allow workers to find relevant sections without reading all the text.
Question 6: You need to find a specific regulation number in a 200-page workplace code of practice. What document feature would help most?
- Reading headers on each page
- Using the index at the back of the document (Correct answer)
- Skimming every paragraph
- Starting at the middle of the document
Correct answer: Using the index at the back of the document
A back-of-book index lists topics and regulation numbers with page references, enabling direct navigation.
Question 7: A supply requisition form has fields: date, requester name, department, item description, quantity, unit cost, and total cost. Which field confirms who submitted the request?
- Department field
- Date field
- Requester name field (Correct answer)
- Total cost field
Correct answer: Requester name field
The requester name field identifies the individual who submitted the supply requisition.
TOWES Locating Workplace Information 2
A workplace directory lists employees by last name, department, office number, and phone extension.
You need to call the maintenance department.
What column should you scan?