TOWES Locating Workplace Information

Question 1

In a workplace parts catalog organized alphabetically by product name, what is the most efficient way to find the entry cost for a specific item?

Accepted Answer

Use the alphabetical index to go directly to the product name

Answer

Read every entry from the beginning

Answer

Ask a coworker to look it up

Answer

Check the last page first

Question 2

A work order form lists job number, client name, task description, materials needed, and estimated hours. Where would you look to find out how long a job is expected to take?

Accepted Answer

Estimated hours field

Answer

Client name field

Answer

Job number field

Answer

Materials needed field

Question 3

A safety data sheet (SDS) has nine sections. To find first-aid measures for a chemical spill on skin, which section would you consult first?

Accepted Answer

Section 4 – First-Aid Measures

Answer

Section 1 – Identification

Answer

Section 7 – Handling and Storage

Answer

Section 9 – Physical and Chemical Properties

Question 4

You receive a multi-page employee handbook and need to find the company's overtime policy. What feature of the handbook would help you locate this information fastest?

Accepted Answer

The table of contents

Answer

The cover page

Answer

The glossary at the back

Answer

The introduction letter from the CEO

Question 5

A shipping manifest lists 50 line items. You need to confirm whether Item #23 was shipped. Which strategy is most effective?

Accepted Answer

Scan line numbers down the left column until you reach 23

Answer

Read all 50 lines carefully

Answer

Flip to the last line item first

Answer

Count items from the bottom up

Question 6

An employee schedule is organized by day across the top and employee names down the left side. How would you find out who is working on Thursday?

Accepted Answer

Look down the column labeled Thursday

Answer

Read across every row from left to right

Answer

Start with Friday's column and work backwards

Answer

Check the bottom row for totals

Question 7

A product catalog uses bold headers to separate categories. You are looking for drill bits. What is the quickest reading strategy?

Accepted Answer

Skim bold headers until you reach the cutting tools or drill bit category

Answer

Read every product description in full

Answer

Start from the back of the catalog

Answer

Look for the cheapest items first