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TOEFL Speaking: Integrated Task Synthesis Questions and Answers

A reading passage defines the 'freemium' business model, where a company offers a basic product for free to attract a large user base, intending to convert a percentage of them into paying customers for premium features.
A subsequent lecture on the topic discusses the potential drawbacks of this model.

The professor specifically mentions the high cost of providing customer support to a large number of non-paying users.

What is the professor's purpose in mentioning this cost?

Select your answer