TMP Project & Service Management 2

Question 1

Which ITIL process is responsible for controlling changes to the IT infrastructure to minimize disruption to telecom services?

Accepted Answer

Change Management

Answer

Change Management controls all changes to IT infrastructure to minimize service disruption while enabling necessary improvements.

Question 2

A telecom project manager discovers the project is 15% over budget at the 50% completion mark. Which EVM metric best describes this situation?

Accepted Answer

Cost Performance Index (CPI) is below 1.0

Answer

A CPI below 1.0 indicates that for every dollar spent, less than one dollar of work has been accomplished, confirming the over-budget condition.

Question 3

In telecom service management, what is the primary purpose of a Service Level Agreement (SLA)?

Accepted Answer

To document agreed service expectations between provider and customer

Answer

An SLA formally documents the agreed-upon service levels, metrics, responsibilities, and remedies between a service provider and customer.

Question 4

Which risk response strategy is most appropriate when a telecom project team decides to purchase insurance for equipment damage during deployment?

Accepted Answer

Transfer

Answer

Purchasing insurance transfers the financial impact of a risk to a third party, which is the Transfer risk response strategy.

Question 5

A telecommunications carrier must restore a major outage within 4 hours per its SLA. This commitment is best described as a:

Accepted Answer

Recovery Time Objective (RTO)

Answer

Recovery Time Objective (RTO) defines the maximum acceptable duration of a service outage before restoration must occur.

(TMP) Telecommunications Management Professional Practice Test