TMP Project & Service Management

Question 1

What is ITIL used for?

Accepted Answer

IT service management

Answer

Hardware design

Answer

Wi-Fi planning

Answer

Telecom wiring

Question 2

What does SLA stand for?

Accepted Answer

Service Level Agreement

Answer

Software Log Access

Answer

System Load Average

Answer

System Level Access

Question 3

What phase in project management defines scope and goals?

Accepted Answer

Initiation

Answer

Closure

Answer

Execution

Answer

Monitoring

Question 4

What is a Gantt chart used for?

Accepted Answer

Project schedule visualization

Answer

Code generation

Answer

Budget analysis

Answer

Wi-Fi mapping

Question 5

What ensures stakeholder alignment?

Accepted Answer

Stakeholder communication

Answer

Data mining

Answer

Task delegation

Answer

VPN setup

Question 6

What is a risk register?

Accepted Answer

Project risk tracking

Answer

Server uptime log

Answer

Inventory list

Answer

User permissions

Question 7

Which method monitors project progress?

Accepted Answer

Earned Value Management

Answer

Load testing

Answer

Uptime audit

Answer

SLA check

Question 8

What is service desk responsibility?

Accepted Answer

Incident management

Answer

Coding

Answer

Project funding

Answer

Server maintenance

Question 9

Which process closes a project?

Accepted Answer

Closing

Answer

Execution

Answer

Planning

Answer

Monitoring