TLC Fare & Payment Procedures 2 — Questions and Answers
Question 1: If a passenger disputes a fare charged by a NYC yellow taxi driver, where should they file a complaint?
- The New York State DMV
- The NYC Taxi and Limousine Commission (TLC) (Correct answer)
- The NYC Police Department
- The Metropolitan Transportation Authority
Correct answer: The NYC Taxi and Limousine Commission (TLC)
Fare disputes and passenger complaints against TLC-licensed drivers are handled by the NYC Taxi and Limousine Commission.
Question 2: Can a NYC yellow taxi driver charge a passenger extra for luggage placed in the trunk?
- Yes, up to $5 per bag
- Yes, if the passenger agrees in advance
- No, there is no extra charge for luggage (Correct answer)
- Yes, for more than two bags
Correct answer: No, there is no extra charge for luggage
TLC rules prohibit yellow taxi drivers from charging any additional fare for passenger luggage, regardless of quantity or size.
Question 3: What information must be displayed on the payment processing screen inside a NYC yellow taxi?
- Only the total fare amount
- The fare breakdown, tip options, and payment methods accepted (Correct answer)
- Only the driver's TLC license number
- Only the meter rate card
Correct answer: The fare breakdown, tip options, and payment methods accepted
TLC-approved payment systems must display the fare breakdown, suggested tip percentages, and accepted payment methods to ensure transparency for passengers.
Question 4: What is the per-unit NYC yellow taxi meter rate for slow traffic or when the vehicle is stopped?
- $0.50 per minute
- $0.70 per 60 seconds (Correct answer)
- $1.00 per minute
- $0.35 per 30 seconds
Correct answer: $0.70 per 60 seconds
When the taxi is slow or stopped, the meter charges $0.70 per 60 seconds (one unit per minute of waiting time).
Question 5: A passenger pays a $15.00 metered fare with a $20 bill. What must the driver do?
- The driver may keep the change as a tip
- The driver must offer correct change of $5.00 (Correct answer)
- The driver may round up and keep $1 as a fee
- The driver must refuse cash and direct the passenger to use a card
Correct answer: The driver must offer correct change of $5.00
TLC rules require drivers to provide accurate change; a driver cannot keep change without the passenger's consent as a tip.
Question 6: Which of the following is NOT a required item on a TLC-compliant meter receipt for a yellow taxi?
- Date and time of the trip
- Driver's TLC license number
- Passenger's name and destination address (Correct answer)
- Total fare charged
Correct answer: Passenger's name and destination address
Receipts must include trip details such as date, fare, and driver license number, but a passenger's personal name is not required on the receipt.
Question 7: For a TLC-licensed For-Hire Vehicle (FHV) using app-based dispatch, how is the fare typically determined?
- By the TLC-mandated meter rate
- By the driver based on estimated time
- By the app's upfront pricing or base rate algorithm (Correct answer)
- By negotiation between driver and passenger
Correct answer: By the app's upfront pricing or base rate algorithm
FHV rides dispatched through apps use the platform's upfront pricing or algorithmic base rate, which must comply with TLC fare rules for app-based vehicles.
TLC Fare & Payment Procedures 2
If a passenger disputes a fare charged by a NYC yellow taxi driver, where should they file a complaint?