TLC Consumer Protection & Service Quality 5

Question 1

A TLC-licensed FHV driver cancels a prebooked trip shortly before pickup. Which standard applies to assessing this conduct?

Accepted Answer

The TLC's rules on trip abandonment and cancellation rates for FHV bases

Answer

TLC rules hold FHV bases accountable for driver cancellation patterns, and excessive cancellations can result in enforcement action against the base and driver.

Question 2

What must a TLC driver do if a passenger alleges the driver drove recklessly during a trip?

Accepted Answer

The TLC may investigate, and the driver must cooperate fully with any investigation

Answer

TLC drivers are required to cooperate with TLC investigations, and reckless driving complaints can result in suspension pending investigation.

Question 3

Under TLC consumer protection rules, which of the following is a passenger's right during a yellow cab trip?

Accepted Answer

To direct the driver on the preferred route

Answer

Passengers have the right to direct the driver to use their preferred route, and the driver must comply unless the route is illegal or unsafe.

Question 4

A yellow cab driver refuses to accept a trip to a destination in the outer boroughs. This refusal is:

Accepted Answer

Prohibited — yellow cab drivers must accept any destination within New York City and the surrounding area

Answer

Yellow cab drivers are required to accept all trips to any destination in New York City and Nassau, Suffolk, Westchester, Rockland, and Putnam counties.

Question 5

How does the TLC protect passengers who are overcharged due to a malfunctioning meter in a yellow taxi?

Accepted Answer

The TLC requires drivers to report meter malfunctions and prohibits charging passengers while the meter is inaccurate

Answer

Drivers must report and pull a taxi with a malfunctioning meter from service; continuing to charge fares on a broken meter is a TLC violation.

(TLC) Taxi and Limousine Commission Practice Test

(TLC) Taxi and Limousine Commission Practice Test

TLC Consumer Protection & Service Quality 5