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Travel Industry Act, 2002 Flashcards

7 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Travel Industry Act, 2002 flashcards as text

  1. Under the Travel Industry Act, 2002, what must a registered travel agent do if they are unable to provide a travel service that has been paid for?

    Answer: Provide a full refund to the consumer

    Registered travel agents are required to provide a full refund to the consumer if they cannot deliver a paid travel service.

  2. Which government ministry is responsible for administering the Travel Industry Act, 2002 in Ontario?

    Answer: Ministry of Public and Business Service Delivery

    The Ministry of Public and Business Service Delivery (formerly Consumer Services) oversees administration of the Travel Industry Act, 2002.

  3. What is the maximum number of days a travel agent has to provide a written contract to a consumer after a travel service is purchased?

    Answer: 14 days

    Under the Act's regulations, travel agents must provide a written contract within 14 days of the purchase of travel services.

  4. A travel wholesaler sells vacation packages exclusively to registered travel agents, not directly to the public. Under the Travel Industry Act, 2002, must this wholesaler be registered?

    Answer: Yes, all wholesalers must be registered regardless of who they sell to

    Travel wholesalers must be registered under the Act regardless of whether they sell to the public or only to registered agents.

  5. Under the Travel Industry Act, 2002, which of the following is a registrant's obligation regarding advertising?

    Answer: Advertisements must include the TICO registration number

    Registrants must include their TICO registration number in advertisements to allow consumers to verify their legitimacy.

  6. If a travel agent's registration is suspended, what are they permitted to do during the suspension period?

    Answer: Wind down existing bookings only, with no new business

    During a suspension, the registrant may only complete obligations for existing clients and cannot accept new business.

  7. Under the Travel Industry Act, 2002, what information must be included in a travel agent's written contract with a consumer?

    Answer: The total price, cancellation terms, and a description of services

    The written contract must include the total price, cancellation and refund terms, and a full description of the travel services being purchased.