Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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TICO's Role and Mandate 1 Flashcards

6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. In what year was TICO established to administer Ontario's travel industry regulations?

    Answer: 1997

    TICO was established in 1997 as a self-regulatory body to administer Ontario's travel industry legislation on behalf of the provincial government.

  2. Which fund does TICO administer to provide financial protection to consumers who suffer losses due to the failure of a registered Ontario travel agency or wholesaler?

    Answer: Ontario Travel Industry Compensation Fund

    TICO administers the Ontario Travel Industry Compensation Fund, which reimburses consumers who experience financial loss caused by the insolvency or bankruptcy of a TICO-registered registrant.

  3. Which Ontario provincial ministry is responsible for oversight of TICO and the travel industry regulatory framework?

    Answer: Ministry of Public and Business Service Delivery

    TICO operates under the authority of the Ministry of Public and Business Service Delivery (formerly Ministry of Government and Consumer Services), which is responsible for marketplace regulation in Ontario.

  4. Which of the following entities is NOT required to register with TICO under Ontario's travel industry legislation?

    Answer: Airlines operating scheduled routes from Ontario airports

    Airlines are federally regulated carriers and are not required to register with TICO. TICO registration applies to travel retailers and wholesalers, including home-based agents, who sell or distribute travel services to Ontario consumers.

  5. TICO's Code of Ethics requires registered travel agents and wholesalers to adhere to which core obligation when dealing with consumers?

    Answer: Provide accurate information and conduct business fairly, honestly, and in good faith

    TICO's Code of Ethics establishes that registrants must deal with consumers fairly, honestly, and in good faith, and must provide accurate, complete information to enable informed purchasing decisions.

  6. When TICO receives a consumer complaint against a registered travel agency, what is TICO's primary regulatory role?

    Answer: To investigate potential violations of the Travel Industry Act and take disciplinary action where warranted

    TICO's primary role in the complaints process is regulatory — it investigates whether a registrant has violated the Travel Industry Act, 2002 or its regulations, and can take disciplinary action including fines, conditions on registration, or revocation.