TICO's Role and Mandate Flashcards
6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 TICO's Role and Mandate flashcards as text
TICO's registration requirement applies to travel agents and wholesalers who operate in which jurisdiction?
Answer: Ontario, Canada — TICO's authority is provincial and applies to those selling travel services in Ontario
TICO's jurisdiction is the province of Ontario. Any travel agent or wholesaler selling travel services in Ontario must be registered with TICO.
A travel agent operating an online-only agency with no physical office in Ontario sells travel to Ontario residents. Does TICO's registration requirement apply?
Answer: Yes — TICO registration is required for any business selling travel services to the public in Ontario, regardless of whether they have a physical office
TICO registration applies to any business selling travel services to Ontario consumers, whether through a physical office or online.
TICO has the authority to conduct investigations under the Travel Industry Act, 2002. What can trigger a formal TICO investigation?
Answer: A consumer complaint, information received by TICO suggesting non-compliance, or a proactive inspection initiative
TICO investigations can be triggered by consumer complaints, tip-offs, whistleblower information, or TICO's own proactive compliance monitoring.
What is the significance of TICO's memorandum of understanding (MOU) with the Ontario government?
Answer: It sets out the terms under which TICO operates as a delegated administrative authority, including accountability obligations to the Ministry
The MOU between TICO and the Ontario government establishes the terms of TICO's delegation, including governance, accountability, financial reporting, and ministerial oversight.
Which of the following best describes TICO's approach to consumer education?
Answer: TICO actively publishes consumer guides, operates a public-facing website, and encourages consumers to book with registered agents
TICO actively engages in consumer education through its website, guides, and public awareness campaigns to help Ontario travellers make informed decisions.
Under TICO's mandate, which of the following activities falls within TICO's direct scope?
Answer: Investigating a complaint that a TICO-registered agent charged undisclosed fees for a booking to Mexico
TICO has jurisdiction over the conduct of TICO-registered travel agents and wholesalers in Ontario. A complaint about undisclosed fees charged by a registered agent is within TICO's scope.