Post-Sale Obligations Before Departure Flashcards
6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Post-Sale Obligations Before Departure flashcards as text
Under the Travel Industry Act, 2002, what constitutes a 'material change' to a travel booking?
Answer: A significant change to a major element of the trip, such as a change in departure city or a substantial date change
A material change is a significant alteration to a core element of the travel arrangement — such as departure city, destination, dates, or type of accommodation. Minor adjustments like seat assignments or small schedule tweaks do not typically rise to the level of a material change.
When a supplier notifies a travel registrant of a material change to a client's booking, what must the registrant do?
Answer: Promptly notify the client of the change and their options
Upon receiving notice of a material change from a supplier, the registrant must promptly communicate the change to the client and inform them of their available options. Prompt notification is required so the client can make an informed decision before their departure.
A client's airline changes their departure time by 8 hours, which the registrant deems a material change. What option must the registrant offer the client?
Answer: The right to accept the change or receive a full refund
When a material change occurs, the client must be given the option to either accept the change or cancel and receive a full refund. Offering only credits or requiring the client to accept an alternative without a refund option does not comply with TICO standards.
Under TICO's post-sale obligations, which of the following documents must a registrant provide to the client before departure?
Answer: All relevant travel documents and a complete itinerary
Registrants are obligated to provide clients with all relevant travel documents — such as tickets, hotel vouchers, and a complete itinerary — in sufficient time before departure. This ensures clients have everything needed for their trip.
A tour operator cancels a package 10 days before departure due to insufficient bookings. The travel agent has already collected full payment from the client. What is the registrant's obligation?
Answer: Promptly refund the client the full amount paid
When a tour operator cancels a trip, the registrant is obligated to promptly refund the client the full amount paid, regardless of the supplier's own refund timeline. The registrant holds the client's money in trust and cannot delay its return once travel is cancelled.
A registrant receives a price increase notice from the supplier after the client has made full payment. Under what general condition does the client have the right to cancel without penalty?
Answer: When the price increase exceeds the threshold set out in the Travel Industry Act (generally a significant percentage of the original price)
The Travel Industry Act sets limits on post-payment price increases. When a price increase exceeds the permitted threshold (a significant percentage of the original price), the client is entitled to cancel and receive a full refund. Minor increases within the allowed range do not trigger this right.