Invoicing and Conditions Flashcards
6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Invoicing and Conditions flashcards as text
When a travel package includes multiple components (flights, hotel, transfers, tours), how must the invoice present the pricing under TICO's standards?
Answer: The invoice must show the total all-inclusive price; the total must include all taxes and fees
Invoices must show the total all-inclusive price including all taxes and fees. The total price must be complete and transparent.
A client books a cruise and pays a deposit. The invoice states that deposits are non-refundable. If the consumer cancels before the balance due date, can the agency retain the deposit under TICO's standards?
Answer: Yes, if the non-refundable deposit condition was clearly disclosed in writing before the consumer paid the deposit
Non-refundable deposit conditions are enforceable if they were clearly disclosed in writing before the consumer made the deposit. Disclosure before payment is the key requirement.
A travel invoice must include which specific information about the travel agent who issued it?
Answer: The registered agent's name and TICO registration number
Invoices must include the registered agent's name and TICO registration number so consumers can verify the agent's registration with TICO.
Under TICO's invoicing standards, what must an invoice include regarding travel insurance?
Answer: Whether travel insurance was offered to the consumer, whether the consumer accepted or declined, and the type of coverage if purchased
Invoices must record that travel insurance was offered, whether the consumer accepted or declined, and coverage details if purchased.
A travel invoice contains a clause stating that the agency's liability for any error is limited to a $100 credit. Under TICO's standards and Ontario law, this clause:
Answer: Is unenforceable to the extent it attempts to limit liability below what is required by the Travel Industry Act, 2002
Liability limitation clauses that reduce consumer protection below the minimum required by the Travel Industry Act, 2002 are unenforceable under Ontario law.
Under TICO's standards, what should a travel invoice state regarding the applicable law governing the transaction?
Answer: That the booking is governed by Ontario travel law and that consumers can contact TICO for complaint assistance
Good practice and TICO's standards support including a reference to Ontario travel law governing the transaction and noting that TICO is available for complaint assistance.