Invoicing and Conditions Flashcards

Under Ontario Regulation 26/05, which of the following must appear on a travel booking invoice provided to the consumer?

Answer: The names of all travellers, total price including all taxes and fees, a description of all services, and cancellation and refund conditions

Ontario Regulation 26/05 specifies comprehensive requirements for what must be included on a travel invoice, including traveller names, all-inclusive pricing, service descriptions, and cancellation conditions.

A travel agent issues an invoice that states 'all sales final, no refunds.' Under TICO's standards and Ontario travel law, this clause is:

Answer: Invalid to the extent it attempts to deny rights that consumers are entitled to by law, such as refunds for supplier-cancelled travel

Contract clauses that attempt to waive statutory consumer rights are void. Consumers retain their right to refunds when entitled by law, regardless of 'no refunds' clauses.

Under TICO's invoicing requirements, when must the final invoice be provided to the consumer?

Answer: Before or at the time of the final payment, giving the consumer time to review all terms before full commitment

The final invoice should be provided before or at the time of final payment so consumers can review all terms before their full financial commitment is made.

If a travel invoice contains an error in the departure date and the consumer departs on the incorrect date as stated in the invoice, which party is likely responsible under TICO's standards?

Answer: The registered travel agent who issued the incorrect invoice bears primary responsibility for the error

The travel agent who issued the invoice with the incorrect date bears primary responsibility for the error under TICO's standards.

When a travel agent includes third-party terms and conditions (such as airline or hotel terms) in their booking contract, how must this be handled under Ontario travel law?

Answer: The key terms and conditions must be disclosed to the consumer before the booking is confirmed, not buried in fine print or linked URLs only

Agents must ensure that key third-party terms affecting the consumer's rights — such as cancellation policies — are clearly disclosed before booking, not just referenced by URL.

A consumer books a package tour and the invoice shows $3,200. Later, the agent discovers the price was entered incorrectly and should have been $4,200. Under TICO's standards, what should the agent do?

Answer: Immediately notify the consumer of the pricing error and give them the option to proceed at the correct price or cancel without penalty

Upon discovering an invoicing error, the agent must promptly notify the consumer and give them the option to proceed at the correct price or cancel without penalty.