Consumer Protection Rules Flashcards
6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Consumer Protection Rules flashcards as text
What is the primary purpose of Ontario's Travel Compensation Fund (TCF)?
Answer: To provide compensation to Ontario consumers who suffer losses due to the insolvency of a TICO-registered travel registrant
The Travel Compensation Fund is a last-resort consumer protection fund that compensates consumers who lose money when a TICO-registered agent or wholesaler becomes insolvent.
Under Ontario travel law, which consumer right cannot be waived even if the consumer signs a contract attempting to waive it?
Answer: The right to receive full written disclosure of material terms and conditions before booking
Consumer rights established under Ontario's Travel Industry Act, 2002 and Regulation 26/05 are statutory rights that cannot be contracted away.
Which of the following best describes a consumer's rights when a travel package is cancelled by the supplier (not the consumer)?
Answer: The consumer is entitled to a full refund of all amounts paid through the registered agent
When a supplier cancels a confirmed booking, the consumer is entitled to a full refund of all payments made through the registered agent.
Under TICO's standards, within what general timeframe must a registered travel agent issue a refund to a consumer who is entitled to one?
Answer: Within a reasonable time, which TICO generally interprets as 12 weeks or less in normal circumstances
TICO expects registrants to process refunds within a reasonable time. While no specific number of days is legislated, TICO's guidance indicates that 12 weeks is generally considered the outer limit for normal circumstances.
A consumer files a complaint with TICO claiming a travel agent made verbal promises about a resort that were not in the written contract. What approach should TICO take in investigating?
Answer: TICO will review all available evidence including written records, interview both parties, and assess whether the agent's conduct violated TICO's standards
TICO investigates complaints by reviewing all available evidence and interviewing both parties to determine whether the registrant's conduct violated TICO's standards.
Which of the following is NOT a function of TICO under its consumer protection mandate?
Answer: Providing direct legal representation to consumers in lawsuits against travel agents
TICO does not provide legal representation to consumers. Its functions include regulation, enforcement, complaint investigation, and administration of the TCF.