Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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Consumer Protection Rules Flashcards

6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Consumer Protection Rules flashcards as text

  1. Under Ontario's consumer protection framework for travel services, what recourse does a consumer have if a TICO-registered travel agent misrepresents a travel product?

    Answer: The consumer can file a complaint with TICO, which may investigate and take enforcement action against the registrant

    Consumers can file a complaint with TICO, which has jurisdiction to investigate misrepresentation complaints against registered travel agents.

  2. Under TICO's consumer protection framework, which of the following is a consumer's right when a travel supplier makes a material change to a confirmed booking?

    Answer: The right to accept the change, or to cancel and receive a full refund of all payments made to the registrant

    When a material change occurs to a confirmed booking, consumers have the right to either accept the change or cancel and receive a full refund.

  3. A consumer paid $4,500 for a travel package and the travel agency subsequently became insolvent before the travel occurred. What consumer protection mechanism may provide compensation?

    Answer: The Travel Compensation Fund (TCF), administered by TICO, may compensate the consumer for eligible losses

    The Travel Compensation Fund (TCF) is designed to compensate consumers who suffer losses due to the insolvency of a TICO-registered travel agency or wholesaler.

  4. Under TICO's standards, what protection does a consumer have regarding price increases after a travel booking has been fully paid?

    Answer: Suppliers cannot impose price increases after full payment has been received for a confirmed booking

    Once a booking is fully paid, registrants cannot pass on price increases to the consumer. The price agreed at the time of full payment is the final price.

  5. A consumer asks a TICO-registered agent for a travel insurance recommendation. The agent recommends a policy with inadequate coverage for the client's specific health condition without disclosing this limitation. This may constitute:

    Answer: A breach of TICO's standards of practice and potentially a misrepresentation that could harm the consumer

    Recommending travel insurance without disclosing material limitations relevant to the client's specific circumstances is a potential misrepresentation and breach of TICO's standards.

  6. The Ontario Consumer Protection Act, 2002 provides which of the following protections relevant to travel purchases?

    Answer: Prohibition of unfair practices such as false representations and unconscionable acts in consumer transactions

    The Consumer Protection Act, 2002 prohibits unfair practices including false representations and unconscionable acts in all consumer transactions, including travel purchases.