Practice Test GeeksTICO - Travel Industry Council of Ontario Practice Test
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Complaints and Dispute Resolution Flashcards

6 cards from real TICO practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Which of the following parties is eligible to file a complaint with TICO against a registered travel agent?

    Answer: Any consumer who purchased travel services from a registrant

    Any consumer who purchased travel services from a TICO-registered travel agent may file a complaint with TICO. There is no minimum purchase value, no requirement to have first contacted the registrant, and no membership requirement.

  2. When TICO receives a consumer complaint against a registrant, what is TICO's first typical step?

    Answer: Attempt to mediate a resolution between the consumer and the registrant

    TICO typically attempts mediation as a first step, encouraging the registrant and consumer to reach a resolution. Licence revocation and legal proceedings are reserved for serious violations and only after a full investigation.

  3. What power does TICO have when investigating a consumer complaint against a registered travel agent?

    Answer: TICO can require the registrant to produce business records related to the complaint

    During an investigation, TICO has authority to require registrants to produce relevant business records and documents. TICO cannot directly award damages or suspend a licence without following the proper due-process procedures under the Travel Industry Act.

  4. If TICO finds that a registrant has violated the Travel Industry Act following a complaint investigation, which outcome is NOT within TICO's authority?

    Answer: Sentencing the registrant to imprisonment

    TICO is a regulatory body, not a criminal court. It cannot impose imprisonment. TICO's enforcement tools include warnings, conditions on registration, suspension, and revocation. Criminal sentences require prosecution through the courts.

  5. A consumer purchased a vacation package that was significantly different from what was advertised. The travel agent refuses to offer any refund. What is the most appropriate next step for the consumer?

    Answer: File a complaint with TICO for investigation

    When a registrant refuses to resolve a legitimate complaint, consumers should file a complaint with TICO. TICO is the regulator empowered to investigate such disputes and, where appropriate, compel corrective action from the registrant.

  6. Which of the following best describes the outcome TICO cannot guarantee when handling a consumer complaint?

    Answer: Ensuring full financial restitution to every complainant

    TICO can investigate, mediate, and discipline registrants, but it cannot guarantee full financial restitution to every complainant. Compensation depends on the circumstances, the registrant's compliance, and, in eligible cases, the Travel Compensation Fund.