TestNav Technical Troubleshooting 3

Question 1

Which TCP port must be open on the school firewall for TestNav to communicate with Pearson's testing servers?

Accepted Answer

443 (HTTPS)

Answer

TestNav communicates with Pearson's servers over HTTPS on port 443, which must be whitelisted on school firewalls and proxies.

Question 2

A proctor notices TestNav is running slowly on all devices in a lab. What infrastructure component should be investigated first?

Accepted Answer

Network bandwidth and the local router or switch

Answer

Lab-wide slowness points to a shared resource like network bandwidth or a switch being the bottleneck rather than individual device issues.

Question 3

TestNav requires devices to meet a minimum screen resolution. What is the primary reason for this requirement?

Accepted Answer

To ensure all test content and tools display properly without clipping or overlap

Answer

A minimum screen resolution ensures that test questions, answer options, and toolbar icons all render completely without being cut off.

Question 4

When performing a TestNav infrastructure trial (pre-test network check), what is being verified?

Accepted Answer

That devices can connect to the testing server and load content at acceptable speeds

Answer

A TestNav infrastructure trial checks network connectivity, server reachability, and content delivery speed before live testing begins.

Question 5

A student's iPad shows 'Not Authorized' when opening TestNav. What is the most likely cause?

Accepted Answer

The device is not enrolled in the MDM profile that authorizes TestNav for testing

Answer

TestNav on iOS requires the device to be managed via MDM and have the correct configuration profile; without it, the app cannot authorize for secure testing.

TestNav Practice Test

TestNav Practice Test

TestNav Technical Troubleshooting 3