TestNav Technical Troubleshooting 3 — Questions and Answers
Question 1: Which TCP port must be open on the school firewall for TestNav to communicate with Pearson's testing servers?
- 443 (HTTPS) (Correct answer)
- 21 (FTP)
- 25 (SMTP)
- 3389 (RDP)
Correct answer: 443 (HTTPS)
TestNav communicates with Pearson's servers over HTTPS on port 443, which must be whitelisted on school firewalls and proxies.
Question 2: A proctor notices TestNav is running slowly on all devices in a lab. What infrastructure component should be investigated first?
- Network bandwidth and the local router or switch (Correct answer)
- The brand of student headphones
- The version of Microsoft Word installed
- The school's PA system
Correct answer: Network bandwidth and the local router or switch
Lab-wide slowness points to a shared resource like network bandwidth or a switch being the bottleneck rather than individual device issues.
Question 3: TestNav requires devices to meet a minimum screen resolution. What is the primary reason for this requirement?
- To ensure all test content and tools display properly without clipping or overlap (Correct answer)
- To increase battery life during testing
- To speed up the login process
- To enable Bluetooth peripherals
Correct answer: To ensure all test content and tools display properly without clipping or overlap
A minimum screen resolution ensures that test questions, answer options, and toolbar icons all render completely without being cut off.
Question 4: When performing a TestNav infrastructure trial (pre-test network check), what is being verified?
- That devices can connect to the testing server and load content at acceptable speeds (Correct answer)
- That student names are spelled correctly in the roster
- That printers are online
- That all devices have the latest graphics drivers
Correct answer: That devices can connect to the testing server and load content at acceptable speeds
A TestNav infrastructure trial checks network connectivity, server reachability, and content delivery speed before live testing begins.
Question 5: A student's iPad shows 'Not Authorized' when opening TestNav. What is the most likely cause?
- The device is not enrolled in the MDM profile that authorizes TestNav for testing (Correct answer)
- The student forgot their password
- The iPad's storage is full
- The test date has not yet arrived
Correct answer: The device is not enrolled in the MDM profile that authorizes TestNav for testing
TestNav on iOS requires the device to be managed via MDM and have the correct configuration profile; without it, the app cannot authorize for secure testing.
Question 6: What should a proctor do if a student accidentally submits their test before finishing?
- Immediately contact the district testing coordinator to request a test reset if policy allows (Correct answer)
- Ask the student to log back in and continue
- Re-administer the entire test right away
- Ignore it and submit the proctor's attendance log
Correct answer: Immediately contact the district testing coordinator to request a test reset if policy allows
Accidental submissions must be escalated to the testing coordinator since resets require administrative authorization and must follow state testing policies.
Question 7: Which tool in TestNav's System Check helps confirm a device is ready for testing?
- The readiness check, which tests screen resolution, audio, and connectivity (Correct answer)
- The spell-checker tool
- The calculator app
- The screen recorder
Correct answer: The readiness check, which tests screen resolution, audio, and connectivity
TestNav's readiness check (System Check) validates screen resolution, audio playback, and server connectivity before a live test session.
TestNav Technical Troubleshooting 3
Which TCP port must be open on the school firewall for TestNav to communicate with Pearson's testing servers?