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Technical Troubleshooting Flashcards

7 cards from real TestNav practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technical Troubleshooting flashcards as text

  1. Which TCP port must be open on the school firewall for TestNav to communicate with Pearson's testing servers?

    Answer: 443 (HTTPS)

    TestNav communicates with Pearson's servers over HTTPS on port 443, which must be whitelisted on school firewalls and proxies.

  2. A proctor notices TestNav is running slowly on all devices in a lab. What infrastructure component should be investigated first?

    Answer: Network bandwidth and the local router or switch

    Lab-wide slowness points to a shared resource like network bandwidth or a switch being the bottleneck rather than individual device issues.

  3. TestNav requires devices to meet a minimum screen resolution. What is the primary reason for this requirement?

    Answer: To ensure all test content and tools display properly without clipping or overlap

    A minimum screen resolution ensures that test questions, answer options, and toolbar icons all render completely without being cut off.

  4. When performing a TestNav infrastructure trial (pre-test network check), what is being verified?

    Answer: That devices can connect to the testing server and load content at acceptable speeds

    A TestNav infrastructure trial checks network connectivity, server reachability, and content delivery speed before live testing begins.

  5. A student's iPad shows 'Not Authorized' when opening TestNav. What is the most likely cause?

    Answer: The device is not enrolled in the MDM profile that authorizes TestNav for testing

    TestNav on iOS requires the device to be managed via MDM and have the correct configuration profile; without it, the app cannot authorize for secure testing.

  6. What should a proctor do if a student accidentally submits their test before finishing?

    Answer: Immediately contact the district testing coordinator to request a test reset if policy allows

    Accidental submissions must be escalated to the testing coordinator since resets require administrative authorization and must follow state testing policies.

  7. Which tool in TestNav's System Check helps confirm a device is ready for testing?

    Answer: The readiness check, which tests screen resolution, audio, and connectivity

    TestNav's readiness check (System Check) validates screen resolution, audio playback, and server connectivity before a live test session.