TestNav Technical Troubleshooting 2

Question 1

A student's TestNav session shows a 'Connection Lost' banner but their internet is working. What is the most likely cause?

Accepted Answer

The TestNav server is unreachable from their network

Answer

A 'Connection Lost' banner in TestNav typically means the app cannot reach the testing server, often due to a firewall, proxy, or network routing issue even when general internet access works.

Question 2

TestNav fails to launch on a Windows device and displays 'App failed to start.' Which step should a proctor take first?

Accepted Answer

Restart the device and try launching TestNav again

Answer

A simple restart resolves most app-launch failures by clearing cached errors and freeing locked resources before attempting more complex fixes.

Question 3

Which TestNav feature allows a student to resume a test on a different device if their original device fails?

Accepted Answer

Resume testing using saved responses via the testing server

Answer

TestNav periodically saves student responses to the server, allowing the session to be resumed on another approved device without losing answered items.

Question 4

A Chromebook running TestNav displays a black screen after the student logs in. What should the proctor check first?

Accepted Answer

Whether the Chromebook is in Managed Guest Session or kiosk mode

Answer

A black screen often indicates TestNav is not running in the required kiosk or Managed Guest Session mode required for secure testing on Chromebooks.

Question 5

A student reports that the text in TestNav appears very small and is difficult to read. Which built-in accommodation should be used?

Accepted Answer

Zoom or text magnification tool within TestNav

Answer

TestNav includes a built-in zoom/magnification tool that allows students to enlarge on-screen text without affecting the test content or security.

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TestNav Practice Test

TestNav Technical Troubleshooting 2