TestNav Technical Troubleshooting 2 — Questions and Answers
Question 1: A student's TestNav session shows a 'Connection Lost' banner but their internet is working. What is the most likely cause?
- The TestNav server is unreachable from their network (Correct answer)
- The student's monitor resolution is too low
- Their keyboard is disconnected
- The test form has expired
Correct answer: The TestNav server is unreachable from their network
A 'Connection Lost' banner in TestNav typically means the app cannot reach the testing server, often due to a firewall, proxy, or network routing issue even when general internet access works.
Question 2: TestNav fails to launch on a Windows device and displays 'App failed to start.' Which step should a proctor take first?
- Restart the device and try launching TestNav again (Correct answer)
- Reinstall the operating system
- Delete all student test data
- Change the test form on the server
Correct answer: Restart the device and try launching TestNav again
A simple restart resolves most app-launch failures by clearing cached errors and freeing locked resources before attempting more complex fixes.
Question 3: Which TestNav feature allows a student to resume a test on a different device if their original device fails?
- Resume testing using saved responses via the testing server (Correct answer)
- Re-downloading the test form to a USB drive
- Logging in with a new student ID
- Restarting the proctor dashboard
Correct answer: Resume testing using saved responses via the testing server
TestNav periodically saves student responses to the server, allowing the session to be resumed on another approved device without losing answered items.
Question 4: A Chromebook running TestNav displays a black screen after the student logs in. What should the proctor check first?
- Whether the Chromebook is in Managed Guest Session or kiosk mode (Correct answer)
- Whether the student typed their name correctly
- Whether the test has already been submitted
- Whether the printer is connected
Correct answer: Whether the Chromebook is in Managed Guest Session or kiosk mode
A black screen often indicates TestNav is not running in the required kiosk or Managed Guest Session mode required for secure testing on Chromebooks.
Question 5: A student reports that the text in TestNav appears very small and is difficult to read. Which built-in accommodation should be used?
- Zoom or text magnification tool within TestNav (Correct answer)
- Changing the monitor's refresh rate
- Reducing screen brightness
- Switching to a different test form
Correct answer: Zoom or text magnification tool within TestNav
TestNav includes a built-in zoom/magnification tool that allows students to enlarge on-screen text without affecting the test content or security.
Question 6: What does the TestNav 'Sealed Section' feature prevent?
- Students from navigating to a test section before it is unlocked by the proctor (Correct answer)
- The app from connecting to the internet
- Students from changing their answer choices
- The device from sleeping during the test
Correct answer: Students from navigating to a test section before it is unlocked by the proctor
Sealed Sections lock portions of a test until the proctor explicitly unlocks them, ensuring students cannot advance ahead of schedule.
Question 7: A student's TestNav app crashes mid-test and their responses appear lost. What should the proctor do?
- Contact the testing coordinator and attempt to resume the session from the server (Correct answer)
- Have the student restart the test from the beginning
- Submit the test immediately as incomplete
- Delete the student's profile and create a new one
Correct answer: Contact the testing coordinator and attempt to resume the session from the server
TestNav saves responses to the server at regular intervals, so a coordinator can often restore progress; the student should not restart from scratch.
TestNav Technical Troubleshooting 2
A student's TestNav session shows a 'Connection Lost' banner but their internet is working.
What is the most likely cause?