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Technical Troubleshooting Flashcards

7 cards from real TestNav practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Technical Troubleshooting flashcards as text

  1. A student's TestNav session shows a 'Connection Lost' banner but their internet is working. What is the most likely cause?

    Answer: The TestNav server is unreachable from their network

    A 'Connection Lost' banner in TestNav typically means the app cannot reach the testing server, often due to a firewall, proxy, or network routing issue even when general internet access works.

  2. TestNav fails to launch on a Windows device and displays 'App failed to start.' Which step should a proctor take first?

    Answer: Restart the device and try launching TestNav again

    A simple restart resolves most app-launch failures by clearing cached errors and freeing locked resources before attempting more complex fixes.

  3. Which TestNav feature allows a student to resume a test on a different device if their original device fails?

    Answer: Resume testing using saved responses via the testing server

    TestNav periodically saves student responses to the server, allowing the session to be resumed on another approved device without losing answered items.

  4. A Chromebook running TestNav displays a black screen after the student logs in. What should the proctor check first?

    Answer: Whether the Chromebook is in Managed Guest Session or kiosk mode

    A black screen often indicates TestNav is not running in the required kiosk or Managed Guest Session mode required for secure testing on Chromebooks.

  5. A student reports that the text in TestNav appears very small and is difficult to read. Which built-in accommodation should be used?

    Answer: Zoom or text magnification tool within TestNav

    TestNav includes a built-in zoom/magnification tool that allows students to enlarge on-screen text without affecting the test content or security.

  6. What does the TestNav 'Sealed Section' feature prevent?

    Answer: Students from navigating to a test section before it is unlocked by the proctor

    Sealed Sections lock portions of a test until the proctor explicitly unlocks them, ensuring students cannot advance ahead of schedule.

  7. A student's TestNav app crashes mid-test and their responses appear lost. What should the proctor do?

    Answer: Contact the testing coordinator and attempt to resume the session from the server

    TestNav saves responses to the server at regular intervals, so a coordinator can often restore progress; the student should not restart from scratch.