TDVL Professional Ethics and Conduct 2

Question 1

A passenger asks you to drive through a school zone at 40 mph during dismissal hours. What should you do?

Accepted Answer

Refuse and explain the legal speed limit

Answer

A licensed taxi driver must follow all traffic laws regardless of passenger requests, as safety always takes precedence.

Question 2

A regular customer offers you a large cash tip to share their personal address with a third party. What is the ethical response?

Accepted Answer

Decline and remind the customer that passenger information is confidential

Answer

Sharing passenger personal information violates privacy laws and professional ethics regardless of financial incentives offered.

Question 3

You witness another taxi driver verbally abusing a passenger at the stand. What is the professional course of action?

Accepted Answer

Report the incident to your dispatcher or licensing authority

Answer

Reporting misconduct through proper channels upholds industry standards and protects passengers without escalating the situation.

Question 4

A passenger leaves a phone in your cab. You cannot reach them. What is the proper action?

Accepted Answer

Hand the phone to the police or lost-and-found as required by your company policy

Answer

Lost property must be turned in according to company policy and applicable regulations, ensuring it can be returned to the owner.

Question 5

How should a professional taxi driver respond when a passenger makes a discriminatory remark about another group?

Accepted Answer

Remain neutral and professional without endorsing the remark

Answer

Drivers must remain neutral and professional and should not validate discriminatory language, though they should not engage in debate.

(TDVL) Taxi Driver Vocational Licence Test Practice Test