TDVL Professional Ethics and Conduct 2 — Questions and Answers
Question 1: A passenger asks you to drive through a school zone at 40 mph during dismissal hours. What should you do?
- Comply since the passenger is paying
- Refuse and explain the legal speed limit (Correct answer)
- Drive 35 mph as a compromise
- Tell the passenger to find another cab
Correct answer: Refuse and explain the legal speed limit
A licensed taxi driver must follow all traffic laws regardless of passenger requests, as safety always takes precedence.
Question 2: A regular customer offers you a large cash tip to share their personal address with a third party. What is the ethical response?
- Accept the tip and share the address
- Decline and remind the customer that passenger information is confidential (Correct answer)
- Share only the neighborhood, not the full address
- Report the customer to police immediately
Correct answer: Decline and remind the customer that passenger information is confidential
Sharing passenger personal information violates privacy laws and professional ethics regardless of financial incentives offered.
Question 3: You witness another taxi driver verbally abusing a passenger at the stand. What is the professional course of action?
- Ignore it as it is not your business
- Intervene aggressively on behalf of the passenger
- Report the incident to your dispatcher or licensing authority (Correct answer)
- Film the incident and post it on social media
Correct answer: Report the incident to your dispatcher or licensing authority
Reporting misconduct through proper channels upholds industry standards and protects passengers without escalating the situation.
Question 4: A passenger leaves a phone in your cab. You cannot reach them. What is the proper action?
- Keep the phone until the end of your shift
- Hand the phone to the police or lost-and-found as required by your company policy (Correct answer)
- Leave the phone at the next stop
- Use the phone to contact the passenger's contacts yourself
Correct answer: Hand the phone to the police or lost-and-found as required by your company policy
Lost property must be turned in according to company policy and applicable regulations, ensuring it can be returned to the owner.
Question 5: How should a professional taxi driver respond when a passenger makes a discriminatory remark about another group?
- Agree to make the passenger feel comfortable
- Engage in a political debate with the passenger
- Remain neutral and professional without endorsing the remark (Correct answer)
- Immediately end the trip and expel the passenger
Correct answer: Remain neutral and professional without endorsing the remark
Drivers must remain neutral and professional and should not validate discriminatory language, though they should not engage in debate.
Question 6: A passenger appears to have left belongings worth several hundred dollars. You are unable to identify them. What is the first step?
- Sell the items at the end of the week
- Donate the items to charity
- Submit the items to your company's lost-and-found immediately (Correct answer)
- Store the items in your personal vehicle indefinitely
Correct answer: Submit the items to your company's lost-and-found immediately
Prompt submission to lost-and-found fulfills legal obligations and gives the owner the best chance of recovery.
Question 7: Which behavior best demonstrates professional courtesy to passengers with disabilities?
- Charging a higher fare for extra assistance time
- Offering assistance without being asked and accommodating mobility devices (Correct answer)
- Telling them to book a specialized service instead
- Only assisting if the passenger specifically requests it and pays extra
Correct answer: Offering assistance without being asked and accommodating mobility devices
Proactively offering assistance and accommodating mobility devices is both legally required under ADA and a mark of professionalism.
TDVL Professional Ethics and Conduct 2
A passenger asks you to drive through a school zone at 40 mph during dismissal hours.
What should you do?