Telecommunicator Flashcards

In the Incident Command System (ICS), a telecommunicator working in the EOC most directly supports which ICS position?

Answer: Communications Unit Leader

The Communications Unit Leader manages all incident communications, and telecommunicators directly support this function.

Which federal law mandates that 911 systems provide location information to PSAPs for wireless callers?

Answer: The FCC E911 Order

The FCC E911 Order requires wireless carriers to provide Phase I and Phase II location data to PSAPs for wireless 911 calls.

During a multi-casualty incident, a telecommunicator should prioritize dispatching units in what order?

Answer: Based on the nature of the incident and local protocols

Dispatch priority during MCI should follow the nature of the incident and established local or regional protocols rather than a fixed order.

What does the acronym ANI stand for in 911 communications?

Answer: Automatic Number Identification

ANI stands for Automatic Number Identification, which delivers the caller's phone number to the PSAP.

A telecommunicator receives a call from someone threatening to harm themselves. After confirming the address, what is the next priority action?

Answer: Keep the caller on the line while dispatching appropriate units

Keeping the caller engaged on the line while simultaneously dispatching help improves the chance of a positive outcome.

Under Texas Government Code, what is the maximum time a TCOLE-certified telecommunicator must complete their continuing education hours per licensing cycle?

Answer: Every two years

TCOLE requires telecommunicators to complete continuing education requirements on a two-year licensing cycle.

Which radio transmission technique helps prevent two units from transmitting simultaneously on the same channel?

Answer: Monitoring the channel before transmitting

Listening before transmitting ensures the channel is clear and prevents simultaneous transmissions that cause interference.